Privacy Policy

1. Introduction

OakRiverStudio ("we," "our," or "us") takes your privacy seriously. This Privacy Policy outlines the measures we take to protect your information and how we manage your data when you visit our website oakriverstudio.sbs or make use of our yacht charter services.

Your agreement to the data handling procedures mentioned in this document is assumed with your use of our services. This policy is in accordance with pertinent privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you deliberately supply to us during actions such as:

• Reserving a yacht charter
• Reaching out to us through our website or by phone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or promotional events

The types of information collected may encompass:

• Your name and contact details (email, phone number, residential address)
• Financial details for transactions (handled securely via third-party services)
• Your preferences and requirements for yacht chartering
• Emergency contact details
• Special dietary needs or health details (if you choose to provide them)

2.2 Automatically Collected Information

Upon accessing our website, certain details about your device and visit are automatically recorded, including:

• IP address and geographical data
• Type and version of browser used
• Which pages you visit and the duration of your stay on the site
• Source websites that directed you to ours
• Specifications of your device (model, screen size, and so on)

2.3 Cookies and Tracking Technologies

To improve your browsing experience on our site, we employ cookies and similar tracking tools. These technologies are used to:

• Preserve your settings and preferences
• Assess and monitor our site's performance and use
• Deliver tailored content to you
• Enhance the functionalities we offer

You retain the ability to manage your cookie preferences through your web browser's settings or our site's cookie consent feature.

3. How We Utilize Your Information

The information we gather serves distinct objectives such as:

• Provision of Services: Organizing yacht charters, processing reservations, and interacting regarding your arrangements
• Client Support: To address questions and provide problem-solving services
• Financial Transactions: To execute financial dealings and manage invoices
• Safety and Security: To maintain safe operations and defend against deceptive practices
• Marketing Activities: To send information on promotions and news (with your explicit agreement)
• Website Enhancement: To research user interaction patterns and better our online platform
• Regulatory Compliance: To adhere to all applicable standards and legal duties

4. Disclosure and Sharing of Information

Your personal data is not sold, traded, or leased to outside parties. We may, however, share your details under these specific scenarios:

4.1 Partner Services

Data may be provided to trusted external service providers for purposes such as: processing payments; hosting and maintaining our website; marketing via email; analysis and monitoring of performance; customer service provisions.

4.2 Legal Obligations

Should legal circumstances necessitate, your information may be disclosed, such as to comply with laws or respond to legal processes, judicial requests, emergencies, or probes into suspected fraud or unlawful activities.

4.3 Business Transactions

If we are involved in a merger, acquisition, or sale of company assets, your data may be part of the assets transferred.

5. Data Protection

We enforce necessary digital and management safeguards to secure your private data from unauthorized access, changes, disclosure, or destruction. These strategies comprise data encryption, protected servers, regulated access, ongoing evaluations, and staff training.

However, be aware that no online transmission or digital repository method is impervious to risks. Therefore, while we strive to protect your personal data, absolute security cannot be guaranteed.

6. Data Retention Policy

The duration for which we hold your personal information is limited to as long as is needed for the reasons it was gathered or as the law requires. Typical retention periods are:

• Charter bookings: 7 years for tax and legal purposes
• Marketing communications: Until the point of unsubscribing or deletion
• Web analytics data: 26 months
• Client support records: 3 years following the final engagement

7. Your Rights and Preferences

Your rights encompass requesting access, making corrections, erasure (in accordance with law), data portability, opting out of marketing interactions, and controlling cookie usage. To exercise these rights, please get in touch with us through the provided contacts.

8. Third-Party Services

8.1 Google Analytics

We apply Google Analytics for the purpose of evaluating website traffic. Should you wish to not participate, you can do so through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social media may exist on our website, which have their distinct privacy policies.

8.3 Payment Services

Financial transactions are facilitated by third-party payment providers that comply with the standards of PCI DSS.

9. International Data Movement

We may transfer and process your data in countries different from Germany. We ensure the appropriate safeguards are applied in accordance to relevant data protection laws.

10. Protection of Minors

We do not purposefully engage children under the age of 13 in our services, nor do we intentionally collect their data. If you suspect a minor has provided their information to us, please get in touch immediately.

11. Alterations to Our Privacy Policy

Changes to our privacy practices or legal obligations may lead to updates in this Privacy Policy. We will notify you of changes by posting the revised policy on our site, emailing registered users, or by displaying a notification. Continued usage of our services post-update signifies your acceptance of the changes.

12. How to Reach Us

Should you have any inquiries regarding this Privacy Policy or our handling of data, you can contact us at:

13. Google Ads User Consent Policy Compliance

We adhere to the user consent policies of Google Ads. Your preferences for cookies and tracking can be adjusted at any time through our cookie settings options.